We’re here when you need us.
Three support channels, organized by what you need. Pick the right one and you’ll hear back within one business day — usually much sooner. Plus a full FAQ covering every common question, organized by category.
Three channels. One business day.
Pick the channel that matches your need — that gets your message to the right person fastest. Every request is logged, prioritized, and tracked.
Support & Technical
App questions, technical issues, data import help, dashboard troubleshooting, account questions.
✉ support@rabidfoxanalytics.comSales & Pro Licensing
Pro license keys, volume pricing, trial keys, demos for procurement teams, partnership inquiries.
✉ sales@rabidfoxanalytics.comInvestor Relations
Investor deck requests, due diligence questions, partnership exploration, advisory inquiries.
✉ invest@rabidfoxanalytics.comAll systems operational.
Live status of RFX services. We commit to 99.9% uptime on services that require connectivity. The iPad app itself runs fully offline once data is loaded.
RFX services fully operational.
Common questions. Direct answers.
Filter by category to find what you’re looking for. Tap any question to expand the answer. Don’t see your question? Email the right channel above.
No account required for Demo Mode. Download the app, open it, and you’re immediately exploring 18 of 24 dashboards with synthetic data.
An account is only required if you upgrade to Pro — we use it to attach your Pro license key to your Apple ID for secure activation across your devices.
Demo Mode: Just delete the app. All data is removed from your device.
Pro: Open RFX → Settings → Account → Delete All Data. Or email support@rabidfoxanalytics.com and we’ll process the deletion within 24 hours.
Pro licenses are per-seat. Each Pro user gets their own license key tied to their Apple ID.
Volume pricing kicks in at 3+ seats and gets aggressive at 10+. Email sales@rabidfoxanalytics.com with your seat count for a quote.
Three steps, takes one business day end-to-end:
- Email sales@rabidfoxanalytics.com with your bank name and how many seats you need
- We send a quote and an App Store redemption code within one business day
- Redeem the code in the App Store and Pro unlocks instantly on every device
Yes. Email sales@rabidfoxanalytics.com and request a 14-day Pro trial key.
We send a time-limited App Store redemption code so you can evaluate Pro with your own bank’s FFIEC data before committing to a paid license.
Pro unlocks 6 additional dashboards plus the ability to import your own bank’s data:
- Loan Portfolio (concentration, vintage, geographic exposure)
- Capital Action Planner (M&A and capital return pro-forma)
- KPI Builder (47 base metrics, custom ratios)
- Cards Portfolio (utilization, rewards economics)
- Wealth & Trust (AUM, fee margins)
- AI Board PDF generator
Plus: import your own FFIEC call report data, priority support, and quarterly office hours.
Yes — that’s exactly what the Institutional tier is for. Single license, multiple bank data imports, standardized framework across all client engagements.
Email sales@rabidfoxanalytics.com with your firm and number of bank clients for institutional pricing.
iOS 16 and later, on both iPad and iPhone. Optimized for iPad with full feature parity on iPhone.
For best performance, M-series iPads (M1, M2, M3, M4) deliver the fastest dashboard rendering and on-device AI inference. The app runs well on A14+ iPads too.
Yes. Once your data is loaded, RFX works fully offline — on a plane, in a secure facility, anywhere with no internet.
Only optional features need connectivity:
- Deep Seek (cloud-grade AI for complex queries) — opt-in
- FRED economic data refreshes (macro indicators)
- App Store updates when a new version ships
Requires a Pro license. Once you have one:
- Open RFX → Settings → Data Sources
- Enter your bank’s FDIC certificate number or RSSD ID
- RFX pulls 5 years of FFIEC data (031, 041, or 051) automatically
- Import typically completes in 12-15 minutes
For supplemental data (CRE schedules, FR Y-14, internal MIS), email support@rabidfoxanalytics.com.
Try these in order:
- Force-quit RFX and reopen (resolves ~70% of transient issues)
- Settings → Storage → Clear Cache (does not delete data)
- Settings → Data Sources → Re-sync FFIEC data
- If still failing: email support@rabidfoxanalytics.com with a screenshot
Include your iOS version and approximate import time when emailing support.
By default, no. RFX runs on-device. All analysis happens on your iPad or iPhone.
The only optional cloud feature is “Deep Seek” (Claude-grade AI for complex questions), which is opt-in per query and disabled by default.
For full details, see our Privacy Policy.
Yes. RFX is designed with GLBA (Gramm-Leach-Bliley Act) compliance in mind:
- On-device processing as default architecture
- Apple App Store privacy nutrition labels documented
- No third-party data sharing without explicit user consent
- Apple sandbox isolation prevents cross-app data access
- Audit-trail metadata on all generated PDF outputs
For your CISO or General Counsel, we can provide a detailed compliance brief on request. Email support@rabidfoxanalytics.com.
RFX is built around U.S. banking regulatory frameworks:
- FFIEC 031/041/051 — primary data source for all dashboards
- Basel III — capital adequacy methodology
- DFAST/CCAR — stress testing methodology
- SR 11-7 — explainable AI for model risk management
- SR 23-4 — post-SVB liquidity oversight
- FR Y-14 series capital reporting
International frameworks (PRA UK, EBA EU, OSFI Canada) are on the 2027 roadmap.
Still stuck? Reach out.
Pick the channel that fits your need. Every email gets a same-business-day response from a real person on the RabidFox team.